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We aim to dispatch all non-furniture items
that are in stock within 3 days of receipt of payment. Delivery of items
temporarily out of stock may take up to 28 days. A signature will be required
on delivery.
If the items are in stock, we can arrange express next day delivery for orders
received by 12 Noon. Orders placed on a Friday PM, weekend or bank holiday will
be processed on the next working day. A signature will be required on delivery.
International orders will be delivered by courier or airmail. Delivery will take up
to 14 days (though most items will be delivered in 7-10 days).
If there is any damage or if, for example, a parcel shows any signs of damage
whatsoever please sign for it 'Received Damaged'. |
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Most of our furniture is made to
order. We will aim to deliver items that are in stock within 3 weeks. Items out
of stock can take up to 6 weeks to arrive. All furniture is delivered by a
specialist delivery company who will call you to arrange a convenient delivery
time and to try to deliver the furniture to a room of your choice. A signature
will be required on delivery. International orders will take up to 4 weeks to
arrive.
We can arrange assembly of the furniture at an additional cost. Please contact
us for prices.
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| Standard |
£2 to £5 |
| Furniture Items |
£5 to £10 |
| Orders over £200 |
Free Delivery (mainland UK only) |
| Please add £3 surcharge for express next day
delivery (furniture items excluded). |
| International Orders |
At cost |
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Viva Baby is confident that our
products are of the highest quality. However, we offer a no quibble 7 day
refund policy should you not be entirely happy. Please see returns section for
further details. |
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If you are unhappy with the goods
you have ordered, then please contact us within 7 days of receipt of the item
of your intentions to return the goods. Any items must be returned within 7
days of the date you received the goods in their original condition and
packaging and in saleable condition using the returns forms enclosed with the
item when it was sent to you. Please send goods using a guaranteed delivery
service with sufficient value transit insurance (you must retain stamped proof
of all this), as we cannot be held liable for lost or damaged goods.
With furniture goods, if, at the point of delivery, you decide you do not wish
to keep the furniture then please inform the delivery people who will take the
furniture away. You will not incur a return charge. If you decide to return the
furniture after the delivery people have left, then we can arrange collection
at a cost of £50.
For international returns, please contact us on info@vivababy.com or 0845 201 1450
and we will inform you of the best way to return the items.
Please note that we cannot refund customer used, customer damaged goods,
partially assembled furniture, personalised items or made to order items. This
includes the all items belonging to the Leo collection. We regret that the
original and return postage and packing are direct costs and cannot be
refunded.
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If you have not received your
items, then please call us as soon as possible on 0845 201 1450 or email us on
order@vivababy.com. On receiving your call/email we will cancel your
order and issue you with a full refund.
You may still cancel the order up to seven days after receiving your order.
Please follow the return procedure listed above. |
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When you receive your order, please
examine the goods very carefully for any damage. If the items are damaged or
faulty then please contact us on the day of receipt to advise us giving details
of the fault. We will then advise you about how to return the item for a full
refund or exchange. For furniture items, please report the damage to the
delivery personnel to qualify for a full refund or replacement. We are unable
to refund or replace partially assembled furniture, and we do advise you to
inspect all components of the flat packed furniture prior to assembly and
report any missing parts to us. |