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What
are your delivery costs? |
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| Which
places do you deliver to? |
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| How
long does delivery take? |
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| Can
I arrange delivery of goods on a set date? |
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| If
I am not able to receive my goods on the delivery day what happens? |
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| Can
you arrange for the furniture to be assembled? |
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| What
happens if the delivery package is damaged? |
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| What
happens if the goods are missing or damaged? |
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For small items we have a delivery
charge of £5 per address. For furniture items we charge £10 per address. If you
order more that £250 of our products, then delivery is free of charge. |
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| Which
places do you deliver to? |
| At the moment we only deliver to
mainland Britain. Please call our office for a quotation for the Scottish
Highlands, Channel Islands or Northern Islands. We may be able to help shipping
for customers located in Northern Ireland or the Channel islands. |
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| How
long does delivery take? |
| Most small items are dispatched
from stock within 3 days. Items out of stock can take 28 days for delivery.
Large items will be delivered within 6 weeks; if the item is in stock then we
will endeavour to deliver the product within 3 weeks.
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| Can I
arrange delivery of goods on a set date? |
All large items will be delivered
by our specialist 'white glove' furniture carrier. They will call you to
arrange a convenient delivery date and then deliver the items to the room of
your choice.
Small items will be delivered by Royal Mail or Courier. If you are out, they
will leave a calling card with re-delivery instructions.
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| If
I am not able to receive my goods on the delivery day what happens? |
For smaller items, if no one is at
home, the courier/post office will leave a calling card. You can call the
number on this card to re-arrange delivery at no extra cost, or you may go to
pick up the goods from your local depot (please confirm with courier first).
Identification will be required.
For larger items the furniture carriers will arrange a suitable date with you.
If you are unable to keep this date, then please inform the furniture carriers
at least 24 hours earlier. Failure to do so may result in a delivery charge of
£50, given that all the items will have to be returned and another delivery
date arranged. |
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| Can you
arrange for the furniture to be assembled? |
| All of our furniture have complete
assembly instructions. However, we can arrange for flat packed furniture to be
assembled at an additional cost. Please call our office for a quotation. |
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| What
happens if the delivery package is damaged? |
| If the package is damaged on
delivery, then please sign on the delivery note "Received Damaged". This does
not necessarily mean that the goods inside are damaged. However, it will allow
us to claim from the courier insurance. |
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| What
happens if the goods are missing or damaged? |
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If any items are missing or
damaged, then please inform on the day the items were delivered and prior to
any assembly. We will exchange the damaged goods at our expense or refund the
cost of the goods (including any delivery charge). |
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| How
do I place an order? |
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| How
to I order by using the web? |
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| How
do I know when my order has been received? |
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| Do you
have an item in stock availability? |
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| What
happens if some of my order is sold out? |
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| Do
you have a search facility? |
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| Is
there an easier way to search for the items if I already know the items code
(from the brochure)? |
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How
do I place an order? |
Order by phone
0845 201 1450
9 am – 7 pm Monday to Friday
9 am – 12 pm Saturday
Or leave your details on our 24 hour answer phone.
Order by Fax
0845 201 1451
Order by Post
Viva baby, PO BOX 46271, London, W5 1SQ
(Please sent the code number, price and full contact details including phone
number)
Order by email
sales@vivababy.com
Order by website
www.vivababy.com (24
hours a day)
Register online to receive special offers that are not available by mail-order
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| How
to I order by using the web? |
| To order by the web please have a
look at the following page XXXX |
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| How
do I know when my order has been received?
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| When we receive your order we will
send you a confirmation to the email address provided. The email will state
what you have ordered and the delivery address. |
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| Do you have
an item in stock availability? |
| To check on stock availability,
please email us on info@vivababy.com,
or call 0845 201 1450. |
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| What
happens if some of my order is sold out? |
| We will wait until we can fulfil
all of your order requirements. However, if the sold out item will not be
available within a reasonable amount of time, then we can arrange delivery of
the available items. The remaining items will be delivered when available at no
extra cost. |
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| Do
you have a search facility? |
| We have a search facility on the
home page. Simply enter the code number or item description and press go. |
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Is there
an easier way to search for the items if I already know the items code (from
the brochure)? |
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You may use the web Quick Buy
facility to purchase items where you already know the code. Enter the codes of
up to 10 items and press checkout to quickly find and purchase the items.
Please follow this link …
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What
payment forms do you accept? |
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| How
does the interest free credit work? |
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| How
do I accept interest free credit? |
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What
payment forms do you accept? |
We accept payment by Postal Order,
Visa, MasterCard/Access, Switch/Maestro, Delta/Connect or American Express.
Payment will be deducted when you place your order.
We also accept cheques payable to Viva Baby Ltd. Please write your cheque
guarantee card number, guarantee amount and expiry date in the back of the
cheque. We will deliver your items once the cheque has cleared.
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| How
does the interest free credit work? |
Interest free credit is available
when you purchase goods totalling £500 or more. We require a deposit of 20 %,
with the remaining payment split into 6 equal monthly payments. No interest is
charged. Please see the example below –
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| How
do I accept interest free credit? |
| If you decide to accept the
interest free credit offer, please tick the interest free option on the payment
screen. Your order details will then be sent to us. We will then send you the
interest free credit agreement, which you sign and return to us. Once our
finance company approve the agreement, we will dispatch the items to you.
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How
can I return small items? |
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| How
can I return furniture items? |
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| Can I
cancel the order? |
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| Can
I cancel/return personalised orders? |
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How can I
return small items? |
| Please contact us by telephone (0845 201 1450)
or e-mail (order@vivababy.com), giving the order number and item details. We
will issue you with a returns number that you write on the returns form (sent
with the items). Please ensure the item reaches us within 7 days of the date
you received the goods. Any items must be returned unused in their original
condition and packaging and in saleable condition. The cost of the goods will
be credited within 30 days of safe receipt of the item by us. We regret that
original and returns postage and packing are direct costs and cannot be
refunded |
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| How can I
return furniture items? |
| With furniture, if, at the point of delivery,
you decide you do not wish to keep the furniture then please inform the
delivery people who will take the furniture away. You will not incur a return
charge. If you decide to return furniture after the delivery people have left,
then please inform us within 7 days. Please ensure that the items are unopened
and in their original packaging as we cannot refund customer assembled,
partially assembled or customer damaged goods. In such circumstances you will
incur a collection charge of £50 and we cannot reimburse the original delivery
charge. The cost of the goods will be credited within 30 days of safe receipt
of the item by us. |
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| Can I cancel the
order? |
If you have not received your
items, then please call us as soon as possible on 0845 201 1450 or email us on
order@vivababy.com. On receiving your call/email we will cancel your
order and refund the full value of the order.
If the items have been dispatched, then please follow the small or large item
return above.
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| Can
I cancel/return personalised orders? |
| We cannot return personalised or
bespoke orders. This includes all products sold in the Leo collection. |
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Do you sponsor a charity? |
| We sponsor UNICEF by donating funds and
providing fund raising material in our brochure. |
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Any other questions? |
Please send an email
info@vivababy.com
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